Although most corrections telecommunications companies provide fair and reasonable service to its clients, there are a few that a goal of cheating and gouging customers. This seems to be the case with Global Tel Link.
According to a report compiled by Securus Technologies of Dallas, Texas, Global Tel Link has preyed on inmates, families and staff for a very long time. “Their behavior has gone unchecked and they have gotten over like fat rats,” says Securus CEO Richard Smith.
Over the past several years, GTL’s complaint list has grown extremely long. Most of their transgressions have fallen on deaf ears, and in the meantime, they have accumulated a bundle off the back of poor people.
Securus , a BBB A+ rated company, is about to release a report that highlights all of GTL’s wrongdoings and integrity breaches. Some of the claims are quite astonishing if not outright brazen. “Our job is to serve our clients and give them the best service possible, not rip them off,” said Smith. “It’s companies like GTL that make us all look bad.”
Some of the infractions according to PR Newswire that will be highlighted by Securus, as found by the Louisiana Public Service Commission investigation include the following: unlawful rate hikes; unlawful clock advancement to garner more fees; artificially inflated charges to customers; double and triple billing of a single call; engaging in the deliberate overcharging of customers and the end result of the unlawful practices causing more residents of the state of Louisiana $1,234,000 in tax.
GTL has yet to respond to the findings. A phone call to the national headquarters went unanswered.
“I know many people who complained about these guys for years, and nothing was ever done,” said an unnamed source.
Smith went on to say that what GTL did was inexcusable. Scamming customer, regardless of socioeconomic background is a cancer on this industry.